Happy Employees Lead to Happy Customers…and Other Customer Service Quotes

The atmosphere you set as a business owner or manager sets the tone for everyone else in your building, including employees, outside vendors and customers. The more positive the vibe, the happier the workplace for everyone involved. Ombori, a leader in creating digital solutions that help retailers improve their customer service, recognizes this need and has put together a list of customer service quotes you can use to “perk up” your workplace.

  1. “Customer service is the new marketing,” said Derek Sivers, business guru and the author of several books, including “Anything You Want” and “Hell Yeah or No”. By sharing this quote with your team, you emphasize how important everyone is to how the company performs as a whole.
  2. Bad customer service is more expensive than most employees know. According to NewVoiceMedia.com, companies in the United States lose more than $62 billion every year because of poor customer service.
  3. “Strive not to be a success, but rather to be of value,” said theoretical physicist Albert Einstein. He may have worked alone in a lab all day, but he understood the basis of good customer service.
  4. “When you help others feel important, you help yourself feel important too” said David J. Schwartz, Author and Motivational Speaker.
  5. “Courteous treatment will make a customer a walking advertisement” said James Cash Penney, Founder J.C. Penney Stores

Your sales rep, barista or customer service rep is often the only person that a customer interacts with from your company. That single encounter will influence whether the customer returns to your business or seeks out your competitor. It can’t be stressed enough how important each and every interaction can be for the long-term success and profitability of your company. As managers and owners, the time you spend creating a positive work environment is more than just a good investment. It’s an essential part of customer service.In addition to providing queue management systems and apps, the Swedish-based company is the creative force behind such revolutionary in-store technology as a talking mirror that asks shoppers to take a selfie with it and an interactive window display that lets passersby shop without even entering the store.

They can also get status updates on the app and see when they are next in line. This allows customers to better manage their time. For example, if the app tells them there’s a 30-minute wait when they check-in, they can stay at the office a little longer or run errands before arriving for their appointment. Showing clients how much time they will have to wait allows them to do something productive with that waiting time—often making clients feel like they are not waiting at all.

About Ombori

Ombori is an innovative technology company that provides a platform for ready-to-use, customizable, modular solutions for interactive in-store screens and mobile devices. In addition to providing queue management systems and apps, the Swedish-based company is the creative force behind such revolutionary in-store technology as a talking mirror that asks shoppers to take a selfie with it and an interactive window display that lets passersby shop without even entering the store. Ombori works with retail partners in cities all over the globe.Showing clients how much time they will have to wait allows them to do something productive with that waiting time—often making clients feel like they are not waiting at all.

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