Improving Workflow with eClinicalWorks Telehealth Solution

Introducing eClinicalWorks

An optimized workflow is one that uses technology and solutions as it is intended. EClinicalWorks provides an integrated cloud-based telehealth solution with multiple technologies to be fully efficient and remove extra manual work. Putting together necessary features to not only enhance patient care but staff communication as well. 

eClinicalWorks provides its services to more than 125,000 physicians and nurse practitioners, including: 

  • ACOs
  • physician practices
  • hospitals
  • community health centers
  • departments of health
  • convenient care clinics

Ever since the company has started operating, 16 of its users have been able to achieve the prestigious HIMSS Davies Award to honor excellence in the EHR implementation. 

eClinicalWorks is the second largest in the US for e-prescribing and the largest telehealth provider delivering exclusive remote care solutions. Healow telehealth is designed and developed with an intuitive user interface for primary care physicians and specialists. The telehealth platform can work and adjust to any system or EHR. It is the most widely used solution. Over 56,000 physicians use Healow TeleVisits.

The platform is additionally one of the first EHR vendors to deploy an opioid abuse service to help physicians estimate patient risk and recommend alternative medications. eClinicalWorks aims to help healthcare providers in adjusting to treatment protocols to prevent opioid abuse and ensure safety in prescribing controlled substances.

eClinicalWorks is based in Westborough, Mass, and has additional offices in Austin, New York City, Chicago, California, Georgia, London, India, and Dubai.

The vendor offers a free data transfer/conversion policy to support the transition from legacy EHR system to eClinicalWorks EHR solution. It provides on-site training and initial implementation services at no additional charges for 1-9 physician practices. Besides, eClinicalWorks includes an RCM solution that is priced reasonably at 20% of monthly collected payments with no additional start-up costs.

eClinicalWorks V11, which is the latest software update, guarantees advanced patient safety and physicians’ access to Eva, a virtual assistant designed to help physicians compare progress notes, and recall patient histories. It also supports interoperability and credit card payment with a card on file to improve care coordination. Users can access the EHR system for PC and MAC using a web browser on iPad or smartphone.

Specialties Supported

  • Allergy and Immunology
  • Behavioral and Mental Health
  • Cardiology
  • Dentistry
  • Dermatology
  • Endocrinology
  • Gastroenterology
  • Internal Medicine
  • Nephrology
  • Neurology
  • OB/GYN
  • Orthopedics
  • Pediatrics
  • Plastic Surgery
  • Podiatry
  • Primary Care and Family Medicine
  • Pulmonology
  • Sleep Medicine
  • Urology

Primary features of Telehealth service that will help you optimize workflow


The telehealth platform is specifically designed to cater to all the problems of a healthcare system. The analytics feature can track the following demographics to help you provide targeted quality care: 

  • Number
  • Type
  • Duration of calls
  • Patients’ ages
  • Gender


eClinicalMessenger will let you access campaigns for patient outreach, including appointment reminders, follow-up care, and satisfaction surveys.

Electronic appointment booking

Optimize and boost patient engagement by adding Healow Open Access to Healow Telehealth. Patients can then request and book appointments online to avoid facing any rush in the clinic. This feature comes with an additional cost. 


To avoid any risk or chance of breach on your patients’ data, the Healow telehealth solution is fully compliant with the Health Insurance Portability and Accountability Act. 

All around the clock support

An effective telehealth solution software is the one that provides technical support at times when it is needed the most. The Healow Telehealth Solution offers 24/7 access to eClinicalWorks experts without any additional cost. 

Mobile application

If you are busy, 24/7, then make use of eClinicalMobile app to conduct on-demand, audio/visual calls from your smartphone. eClinicalMobile can work seamlessly on iOS and Android. 

Screen sharing facility

Screensharing lets providers share and review lab results, x-rays, imaging, and medications with the patients during a visit to discuss health history, educational materials, and so much more. 

Data collection through wearables

Gather and process essential patient information from your wearable device (BF cuffs etc.). 

Screening tools

Screening tools will let you screen your patients for depression, respiratory illnesses, etc., and review the Social Determinants of Health.


Regardless of what EHR your practice is using, medical providers can utilize the telehealth solution service to document a complete Progress Note.

Multiple device connectivity

Patients can easily conduct their appointment by connecting through any device, desktop, or laptop. To connect through mobile, the Healow app can be downloaded.   


Pre-visit questionnaires can be sent to patients to collect meaningful, relevant information and vital signs before the appointment to avoid wasting time and focus better on patient care.

Appointment scheduling

Patients can schedule appointments/visits with staff and doctors with the Healow Telehealth Solutions. Providers can instantly initiate visits with a simple text or email without requiring any download or login. 

On-demand video/audio calls

On demand, calls will help physicians reach out to their patients and other providers without booking an appointment prior or giving out their personal phone number. 

Summing it up

eClinicalWorks has become a leading company in providing quality healthcare solutions. As the importance of telehealth in this new digitized era becomes more mainstream, vendors are investing in providing a substantial effort to offering integrated platforms to existing technology. 

Therefore, eClinicalWorks now also offers their telehealth solution on the company’s Health & Online mobile app to provide patients with live video visits. This TeleVisit feature is integrated with the eClinicalWorks EHR. 

The entire information submitted or shared by the patients can be directly imported into the EHR software supporting providers’ unique workflow, clinical research while at the same time improving patient satisfaction with access to care irrespective of time and location.  

Free your patients with the hassle of third-party services, downloading, login, password issues, and connectivity with the unique TeleVisit feature and experience an effortless, flexible, and smooth patient engagement.  

No doubt that working as a medical professional demands spending and working an ample amount of time on an EHR software. Hence, making a decision that will be worthwhile and productive for your future goals. If you are searching for an EHR, be considerate of the following must-have features and functions: 

  • User-friendly Interface.
  • Voice dictation facility.
  • Reporting and analytics for useful and long term business insights, tracking, progress.
  • RCM services.

Reach out to us if you are interested in inquiring more about eClinicalWorks for a FREE consultation, or shoot an email to to get in touch with our consultant. Find the right EMR that fits your needs with FindEMR. 


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